FAQ's
Do you have insurance?
Yes. We hold a complete public liability and damage cover insurance – however we are very proud in having never needed to use it, and we do take every precaution to avoid needing to do so.
How can I book?
It is best to call us or request a call back, but we can arrange bookings via email or even text message if you wish.
How can I pay?
We accept either Cash or Debit / Credit Cards and we can arrange for Bank Transfer via Invoiced work.
Will I receive an invoice / receipt?
Yes every job we do is accounted for, we will issue a receipt upon payment which is emailed to you that moment. We do not offer any “Cash” jobs (non accounted).
How long will it take?
Our cleans range from 1 hour to 2 hours depending on the service(s) you have requested, if it is a larger clean and we expect it to take longer we will let you know prior to our visit.
Who will come to clean my oven?
Our operatives names are Sharif and Esther, and both will arrive with signed vans and uniforms to assure you they are who they say they are.
Do your prices vary depending how dirty my oven is?
No. Our prices are fixed no matter how dirty your Oven is!
How do you clean the Oven?
We strip the Oven down to its bare components, take all removable parts outside to our van and clean all parts with non caustic and non toxic methods.
Do you leave a mess in my kitchen?
No. We will always clean up our work area so it looks just like we have arrived, we clean any surfaces we use and the floor.
Do you cover and protect the floor?
Yes. We carry dust sheets and tarpaulin to ensure we do not damage or dirty your kitchen floor.
Are there any parts you do not clean?
We clean the whole oven, however we will not do anything which that will cause damage to you appliance. E.G If the roof of the oven is covered by an element and it is not possible to clean around it without breaking it, we will not risk causing damage.
When can I use my appliances after cleaning?
You can use them as soon as we walk out of the door as we do not use any chemicals that need to be left or burnt off. Just turn on and use as normal.
